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Taxi Bill of Rights
Last updated on April 11, 2024The Taxi Bill of Rights is a statement of principles, outlining expectations of both taxi drivers and passengers, to improve taxi service in Metro Vancouver.
Taxi Passenger Rights
As a Taxi Passenger you have the right to:
- Be picked up and transported to your stated destination by any available on duty taxi driver
- Pay the posted rate by cash, or accepted credit card or TaxiSaver voucher
- A courteous driver who provides assistance, if requested
- Travel with an assistance dog or portable mobility aid
- A taxi that is clean, smoke free and in good repair
- Direct the route, or expect the most economical route
- A quiet atmosphere, upon request
- A detailed receipt, when requested
Taxi Driver Rights
As a Taxi Driver you must obey all laws and have the right to refuse to transport a passenger:
- To avoid contravening a law or condition of licence
- To protect your, or any passenger’s, health or safety
- If the passenger is acting in an offensive manner
- If the passenger refuses to provide a deposit, if requested
Consumer Protection BC
